Mis-Sold PCP Car Finance Claims

In order to speed up the claims process, please provide as much information as you can about your financial agreement. It’s always a good idea to save policy documents; by providing these, we can locate your policy using your credit history.

This will also help avoid requests for further information later on in the process.

The time it takes to resolve a PCP claim depends on the type of claim and the lender’s response time. There are two primary routes your claim could take: unaffordability or undisclosed commission.

• Unaffordability Claims: These claims usually take around 10 weeks to settle if the lender is willing to resolve the case quickly. However, if the lender does not agree to settle, the process may take longer. These claims are relatively straightforward and often resolved faster.

• Undisclosed Commission Claims: These claims are more complex and may take 12 months or more to settle. This depends on factors such as whether the claim needs to go to court and how cooperative the lender is during the process.

Additionally, undisclosed commission claims involving Discretionary Commission Arrangements (DCAs) may be subject to the FCA pause, which has delayed final decisions on these claims until 4 December 2025. The FCA has introduced this pause to ensure fair and consistent outcomes for consumers while it reviews the impact of DCAs. If your claim is affected by the pause, we will notify you and keep you updated on any developments as the FCA’s investigation progresses.

We understand the importance of keeping you informed, and we’ll provide regular updates on your case throughout the process.

At Courmacs Legal, we operate on a no win, no fee basis, meaning you won’t pay anything upfront or if your claim is unsuccessful*. If your claim is successful, our fees are deducted from the compensation awarded, and these are capped to ensure fairness. Below is a breakdown of our fee structure:

Example Calculations:

• If your compensation is £1,000, our maximum fee would be 30% (£300), plus VAT (£60), making the total fee £360.
• If your compensation is £5,000, our maximum fee would be 28% (£1,400), plus VAT (£280), making the total fee £1,680.
• If your compensation is £50,000, our maximum fee would be 15% (£7,500), plus VAT (£1,500), making the total fee £9,000.

We are committed to complete transparency about our fees, ensuring you’re always informed. If you have any questions about how fees are calculated, please don’t hesitate to contact our team.

We work on a no win, no fee basis, meaning your claim is entirely backed by insurance. If your claim doesn’t win, our fees will be covered by insurance, and your case will be closed with no hidden costs to you. If your claim is successful, the lender will pay your compensation into our client account, our percentage of fees (plus VAT) will be deducted, and the remaining compensation will be paid promptly to you.

Please note: If you choose to cancel your claim outside the 14-day cooling-off period, you may be liable to cover the costs of our fees as outlined in our terms and conditions. As long as you allow us to continue working on your case and respond to our communications, you will never have to pay anything out of your own pocket, even if your claim is unsuccessful.

We are committed to complete transparency and ensuring there are no unexpected costs for our clients. If you have any questions about fees or cancellations, feel free to contact us.

The timeframe for processing a PCP claim can vary depending on the complexity of the case and the response time from the lender or broker. In many cases, it can take several months, but it could take up to 12 months to fully resolve. We’ll keep you updated regularly throughout the process, ensuring you’re informed every step of the way.

No, making a PCP claim will not affect your credit score or future finance options. The claim is about reclaiming hidden or undisclosed commissions and unaffordable finance agreements, not disputing your creditworthiness.

Yes, providing your finance agreement and any related documentation is crucial for assessing your claim. These documents help us establish the details of your PCP agreement and build a strong case. If you no longer have these, we can assist by requesting the relevant documents from your lender through a Data Subject Access Request (DSAR).

We will also require a form of identification, not only to comply with Anti-Money Laundering (AML) regulations but also to verify your identity with the lender. Identification ensures that your claim can be processed smoothly and prevents any delays. Acceptable forms of ID include a valid passport, driving licence, or other government-issued identification.

If you have any concerns about providing documentation or identification, our team is here to assist you every step of the way.

You can start your PCP claim by filling out our online claim form or contacting our team. We will assess your case and guide you through the process from start to finish. 

Yes, you can still make a claim even if you have paid off your PCP agreement. The key factor is whether you were informed about any undisclosed commissions or whether the finance was unaffordable at the time of entering the agreement.