Privacy Policy

Last Updated: On 12-June-2024
Effective Date: 12-June-2024

This Privacy Policy describes the policies of Courmacs Legal Ltd (“we,” “us,” or “our”), Alexander House, Beehive Trading Park, Haslingden Road, Blackburn, Lancashire BB1 2EE, United Kingdom of Great Britain and Northern Ireland (the), email: info@courmacslegal.co.uk, phone: 0330 341 0481 on the collection, use and disclosure of your information that we collect when you use our website (courmacslegal.co.uk) (“the Service”). By accessing or using the Service, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service.

We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Service. The revised Policy will be effective immediately from when the revised Policy is posted in the Service and your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page.

Information We Collect

By filling out a form on our website or social media we may collect and process the following personal information about you:

• Name
• Email
• Mobile
• Company Name (in relation to Business Energy Claims)

Third Parties or Public Sources

We may receive information about you from various reputable third-party lead providers, credit reference agencies, DVLA, from our regulators or from publicly available data. We will always inform you where we have obtained your information from if requested by you.

Third Party Marketing Provider

We collaborate with TGG, a third-party marketing provider, to run our marketing campaigns. TGG will collect and process personal data, which includes but is not limited to:

• Contact Information: Name, current and previous addresses (including postal, email, and IP addresses), and telephone numbers.
• Identity Data: First name, maiden name, last name, username or similar identifier, marital status, title, date of birth, and gender.
• Financial Data: Information on your financial circumstances, the lenders or financial institutions used by you, the financial products you have taken out, and the details and status of those financial products.
• Vehicle Data: Information about your vehicle such as registration number, make, and model.
• Usage Data: Information about how you use TGG’s website, products, and services. This includes your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, and website navigation paths, as well as information about the timing, frequency, and pattern of your service use. The source of the usage data is TGG’s analytics tracking system.
• Marketing and Communications Data: Your preferences in receiving marketing from us and third parties and your communication preferences.
• Special Category Data: This includes sensitive data such as race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, health information, and genetic and biometric data. TGG will only process special category data with your explicit consent or where there is a legal/regulatory obligation.

At the point of input, you will agree to have your information processed by TGG and passed on to us. This data enables us to verify your eligibility for our services and to determine whether you can make a claim. For information on how TGG handles your data, please refer to their privacy policy. Once we receive your information from TGG, we will use it to perform the necessary checks and contact you regarding the processing or closure of your case file.

How We Use Your Information

We will use the information that we collect about you for the following purposes:

• Marketing/ Promotional
• Customer feedback collection
• Administration info
• Targeted advertising

If we want to use your information for any other purpose, we will ask you for consent and will use your information only on receiving your consent and then, only for the purpose(s) for which grant consent unless we are required to do otherwise by law.

Marketing

You are provided with choices regarding marketing, and we record your preferences in relation to this and how we communicate with you.
We may rely on consent when we use your personal information for direct marketing. This will be where you have specifically consented to us or a third party that you are happy to receive marketing contact from us.
We may also rely on legitimate interests for our direct marketing. Our legitimate interests are to inform individuals about products or services which may be of interest to them. Our legitimate interest may also be our commercial interests in operating our business, which includes acquiring new customers, providing additional services to existing or previous customers that are similar or aligned with previous products or services and expanding our operations.
You may also receive marketing communications from us if you have previously enquired about or purchased similar goods or services from us and, in each case, you have not opted-out of receiving that marketing. This is known as a ‘soft opt-in’.
Such marketing communications may be in relation to claims management, debt advice, financial advice and legal services which could be done by post, email, SMS or telephone.
To opt out of receiving future marketing under any lawful basis, or under soft opt in, in which we intend to rely on for direct marketing, please opt-out using the contact details provided in this Privacy Policy.
If you require any further information about the lawful basis we have relied on to send direct marketing to you, please do not hesitate to contact us.

How We Share Your Information

We will not transfer your personal information to any third party without seeking your consent, except in limited circumstances as described below:

• Google Analytics, this will include your IP address for marketing and tracking purposes.
• Funders who fund your claim, this will include details of who you are and the claim we are making on your behalf as well as details of any settlement offer.

We require third parties to use the personal information we transfer to them only for the purpose for which it was transferred and not to retain it for longer than is required for fulfilling the said purpose. We may also disclose your personal information for the following: (1) to comply with applicable law, regulation, court order or other legal process; (2) to enforce your agreements with us, including this Privacy Policy; or (3) to respond to claims that your use of the Service violates any third-party rights. If the Service or our company is merged or acquired with another company, your information will be one of the assets that is transferred to the new owner.

Retention Of Your Information

We will retain your personal information with us for 90 days to 6 years after user accounts remain idle or for as long as we need it to fulfil the purposes for which it was collected as detailed in this Privacy Policy. We may need to retain certain information for longer periods such as record-keeping/reporting in accordance with applicable law or for other legitimate reasons like enforcement of legal rights, fraud prevention, etc. Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely.

Your Rights

Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws. To exercise these rights, you can write to us at info@courmacslegal.co.uk. We will respond to your request in accordance with applicable law.

Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.

Cookies Etc

To learn more about how we use these and your choices in relation to these tracking technologies, please refer to our Cookie Policy.

Security

The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorised alteration of your information under our control.

Third Party Links & Use of Your Information

Our Service may contain links to other websites that are not operated by us. This Privacy Policy does not address the privacy policy and other practices of any third parties, including any third party operating any website or service that may be accessible via a link on the Service. We strongly advise you review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

Grievance/Data Protection Officer

If you have any queries or concerns about the processing of your information that is available with us, you may email our Data Protection Officer, Darren Smith (Reg ref: ZA886741), at Courmacs Legal Ltd, Alexander House, Beehive Trading Park, Haslingden Road, BB1 2EE, email: ds@courmacslegal.co.uk. We will address your concerns in accordance with applicable law.

Marketing Firm

TGG Ltd are acting as Marketing agents for Courmacs Legal Ltd

TGG Ltd are paid for their services.

TGG Ltd don’t use the data captured in any other way other than to pass to Courmacs Legal Ltd, or in some cases to reengage with customers prior to passing to Courmacs Legal Ltd to allow a customer to complete their application.

Re-engagement may include but is not limited to Email & SMS & Telephone.

All re-engagement will include an opt out option.

If you have any queries about marketing Contact us:

• Write to us at: Deansfield House, 98 Lancaster Road, Newcastle-Under-Lyme, Staffordshire, England, ST5 1DS
• See TGG’S Privacy Policy (https://genius.co.uk/policies/)
• For queries please contact Courmacs Legal Ltd ; info@courmacslegal.co.uk