Cancellation Policy

Last Updated: 10^th April 2025
Effective Date: 10^th April 2025

This policy applies to clients who have entered into a Damages Based Agreement (DBA) or Conditional Fee Agreement (CFA) with Courmacs Legal Ltd.

We work on a no-win, no-fee basis. This means you will not pay anything if your claim is unsuccessful, provided that you have fully co-operated with us and have not intentionally misled us in any way, as your case is protected by insurance that covers legal costs and expenses. However, if you choose to cancel your claim after the initial cooling-off period, this may breach the terms of your agreement, and you may be liable to pay legal fees for the work carried out up to the date of the cancellation request.

Cancelling Within 14 Days

You have the right to cancel your agreement within 14 days of signing the Damages Based Agreement (DBA), without giving a reason and without any cost to you.

To cancel, please use one of the four options outlined in the section named ‘How to Cancel’ below.

Cancelling After 14 Days

If you choose to cancel after the 14-day cooling-off period, you may be liable for the legal costs and expenses incurred on your claim up to the date of cancellation.

• A base cancellation fee of £150 + VAT will apply. This covers the time incurred in opening your file, carrying out appropriate checks to establish the viability of your claim and the correct defendant, and commencing the claim in accordance with your instructions.
• If more substantial work has been carried out on your file, additional charges may be incurred. These are calculated based on the time recorded and services provided, which may include drafting and issuing a Letter of Claim, ongoing correspondence with third parties, providing client updates, and processing documents received.
• A draft invoice will be issued for your review, outlining any applicable charges.
• You’ll have 14 days to confirm whether you wish to proceed with cancellation or continue with your claim.
• If you choose to continue with cancellation, a final invoice will be issued. Your claim will be closed once the outstanding balance has been paid.

Disputing Charges:

If you are unhappy with the charges listed in your invoice, you may raise a formal complaint with our Complaints Department. They will review your concerns and assess the charges as part of our internal complaints procedure. You also have the right to request a detailed assessment of the charges under section 70 of the Solicitors Act 1974.

Changing your mind

If you request to cancel your claim and then change your mind during the 14-day invoice review period, you can let us know and we’ll resume your claim. Your draft invoice will be withdrawn, and no cancellation fees will apply unless already confirmed.

How to Cancel

To cancel, please use one of these four options:

1. Email: cancellations@courmacslegal.co.uk
2. Website: Use our contact form
3. Phone: 0330 341 0481

Please call during our opening hours below.

Opening hours:
Mon-Fri: 09:00 – 17:30
Sat-Sun: Closed
Bank Holidays: Closed

Please note that our phone lines may occasionally be temporarily unavailable due to staff training sessions. If this occurs, a recorded message will inform you of the closure. We kindly ask that you submit your cancellation notice via email in these instances. Your request will be processed as soon as normal service resumes.

4. Post your notice to:
   Mr Darren Smith
   Courmacs Legal Ltd
   Alexander House
   Beehive Trading Park,
   Haslingden Road,
   Blackburn, BB1 2EE