To help us process your claim quickly, please gather relevant documents, such as your original car finance agreement, any correspondence with your finance provider, proof of payments made, and any documentation related to your complaint. The more information you can provide, the easier it will be for us to assess your case.

We will also require a form of identification, not only to comply with Anti-Money Laundering (AML) regulations but also to verify your identity with the lender if you’re making a PCP claim. Identification ensures that your claim can be processed smoothly and prevents any delays. Acceptable forms of ID include a valid passport, driving licence, or other government-issued identification.

If you have any concerns about providing documentation or identification, our team is here to assist you every step of the way.