If your claim doesn’t win, our fees will be covered by insurance, and your case will be closed with no hidden costs to you. If your claim is successful, the lender will pay your compensation into our client account, our percentage of fees (plus VAT) will be deducted, and the remaining compensation will be paid promptly to you.

Please note: You have a 14-day cooling-off period during which you may cancel without any charge. If you choose to cancel after this period, you may be required to pay for any work that has already been carried out, as explained in our Terms and Conditions. We will always provide clear information about any costs before they are incurred.

As long as you continue to instruct us, cooperate with us, and allow us to progress your claim, you will not be required to pay our fees yourself. If your claim is unsuccessful, you will not owe us anything.

We are committed to complete transparency and ensuring there are no unexpected costs for our clients. If you have any questions about fees or cancellations, feel free to contact us.