At Courmacs Legal, your feedback matters, and we’re listening. We understand that navigating
legal claims can feel stressful, and we’re committed to making the process as smooth and
transparent as possible. We recently received feedback highlighting areas where we haven’t
met your expectations. We hear you—and we’re taking action.

We Hear You

We recognise that some clients have faced challenges during their experience with us,
particularly regarding the sign-up process and the cooling-off period. While these details are
clearly outlined, we know that navigating this information can be challenging—especially on a
phone, where the font is much smaller than on a PC.

We want to assure you that your concerns are not just heard; they are taken to heart. We are
committed to addressing them and actively working to enhance our services.

Our Commitment to You

Please note that we operate on a No Win, No Fee basis, meaning you don’t have to pay
anything if your claim is unsuccessful. Any fees associated with your compensation will only be
deducted if your claim is successful, so not a penny comes out of your pocket until you receive
compensation. This is a very interesting time to consider making a PCP claim, and we
encourage you to read some of our latest blog posts on our website. These resources can help
you make an informed decision about whether to continue with your claim.

Why You Can Trust Courmacs Legal

We know trust is crucial, especially when pursuing a legal claim. Here’s why you can feel
confident in choosing Courmacs Legal:

• SRA-Regulated Firm: We are fully regulated by the Solicitors Regulation Authority (SRA), which means we adhere to strict professional standards. This ensures that your case is handled with the utmost care, professionalism and ethics.
• No Win, No Fee Guarantee: Our No Win, No Fee structure means you only pay if we win your case. This gives you peace of mind knowing that we’re genuinely invested in getting the best possible outcome for you – without any upfront costs or hidden fees.
• Expertise in Your Claims: With years of experience handling cases like mis-sold PCP car finance, housing disrepair and business energy claims, we’ve helped hundreds of clients recover the compensation they deserve. Our team of dedicated solicitors has the expertise to guide you through every step of the process.
• Transparency in Communication: We believe in keeping you informed. From the very beginning, we ensure you know exactly where your case stands, what to expect next, and how we’re working for you. There are no surprises – just clear, honest communication.
• Client-Centred Approach: Your satisfaction is our priority. We are constantly reviewing our processes to improve the client experience and address any concerns you may have. When you work with Courmacs Legal, you’re not just another case file – you’re a valued client who we’re committed to helping.

We take immense pride in the fantastic reviews we’ve earned, primarily through the hard
work and dedication that went into our efforts before promoting our adverts with a reputable
marketing firm to ensure that our advertising efforts reflect the high standards and values we
hold at Courmacs Legal. We are committed to maintaining transparency and continuously
improving how we engage with our clients. While there have been changes in recent months,
our commitment to excellence and our values remain unwavering.

In partnership with our marketing firm, we are diligently refining our processes to foster greater
transparency. Every negative review we receive is an opportunity for us to learn and grow. We
are truly committed to listening to your feedback and implementing meaningful changes to
improve your experience with Courmacs Legal.

We invite you to read our reviews on our solicitor platforms. There, you’ll not only see
the incredible work we’ve accomplished over the past two years but also meet the faces behind
Courmacs Legal—a team deeply passionate about delivering the best for our clients.

Our Ongoing Commitment

I know it may feel overwhelming when receiving documents after you have signed up, but we
ensure you are in safe hands. If we need any additional information from you, we will reach out.
You may be pleasantly surprised at the outcome in due course.
We want to let you know that if you have absolutely any concerns, please reach out to us. We
will guide you through the process—even if you have to call us once a week for peace of mind,
we are always here. We want you to know we are fighting on your behalf for the best outcome
you deserve.

Client Experiences

Here’s what some of our clients have to say about their experiences with us regarding housing
disrepair:

Anonymous Client Review of Aisha Sajed

“I had the pleasure of working with Aisha Sajed for my claim. Aisha demonstrated extensive knowledge and provided clear explanations of the legal processes and potential outcomes, which greatly helped in setting realistic expectations. The client service was exceptional; Aisha was always approachable and responsive. They promptly returned calls and emails, ensuring I was always kept in the loop. Communication was clear, concise, and timely and made sure to explain complex legal jargon in a way that was easy to understand, which was incredibly helpful. Thanks to Aisha, who worked diligently to ensure that my interests were protected and fought hard to achieve the best possible result.”

Response from Courmacs Legal

“Thank you for taking the time to leave such a detailed and thoughtful review. We’re delighted to hear about your positive experience with Aisha Sajed during your claim process. Aisha’s dedication to providing clear communication and exceptional client service is something we pride ourselves on, and it’s wonderful to know she was able to meet your expectations. Your feedback is greatly appreciated, and it will be shared with Aisha and the team.”

Tracey Review

“Easy and straightforward, Paul explained exactly what was happening. No problems. Had the repairs done and managed to get a bit of compensation. Would deal with Paul again.”

Response from Courmacs Legal

“Dear Tracey, Thank you for your feedback. We’re glad Paul’s clear explanations and assistance led to a satisfactory outcome. Best Regards, Courmacs Legal Ltd.”

Lisa Doherty Review of Ryan Ault

“I would like to say I have had a very easy and supportive experience. Ryan is extremely helpful and very friendly; he expresses great understanding and empathy for those he helps. I couldn’t have asked for anyone better to deal with my case. He is also easy to contact and talk to when advice is needed and is also very prompt at getting back to you if he is unavailable at the time of the call. Highly recommend! Great company and amazing support.”

Response from Courmacs Legal

“Thank you so much for the kind words. I hope to be able to keep pushing forward and get this claim settled for you 😊.”

If you have any concerns regarding the matters mentioned above, here’s how to contact us

• For any marketing-related enquiries, particularly regarding sign-ups, please email marketing@courmacslegal.co.uk, and our dedicated Marketing Manager will promptly address your concerns.
• If you’d like to follow up on your claim, please email info@courmacslegal.co.uk
• For all other enquiries, please fill out our contact form, and we will respond promptly. We will also update you on any developments related to your concerns or general case updates.