Still got outstanding repairs?
Claim your compensation today.
Damp, mould, no heating, a leak that keeps coming back. If you reported it to your council or housing association more than six months ago and it is still not fixed, you may be owed compensation. We will pursue the repairs as well.
Takes under a minute · Free to check · Your landlord cannot lawfully evict you for claiming
Or message us on WhatsAppYou pay nothing up front. If you don't win, you pay nothing at all. If you win, our fee is capped at 25% of your compensation, plus VAT. There's also After the Event insurance of £442.40. Both come out of your compensation. See an illustration of how deductions could be made from your compensation.
- You rent from the council or a housing association
- You told them about it more than six months ago
- It's still not fixed, or they only fixed it recently
Fill out the form below, and let's check if you can claim.
Submit your details, and we'll be in touch.
- Free, with no obligation to proceed
- We will tell you honestly if you do not have a claim
- Your case is handled in house by our own solicitors
Thousands of people trust us with their claim
Read our reviewsCompensation & repairs, all in one claim.
You do not have to choose between them. We pursue both together.
Compensation for the inconvenience and disruption
If you've been living with damp, mould or other housing problems, you may be entitled to compensation for the time you've had to put up with it. You may also be able to claim for things the disrepair has damaged, such as carpets, furniture, clothes or bedding. If the conditions have affected someone's health, that may be included in your claim too.
The amount you could receive depends on the severity of the problems, how long you've been living with them and the impact they've had on your household. We'll give you an honest assessment when you speak to us.
The repairs finally get done
We put the disrepair to your landlord formally and press for the work to be booked in. After months or even years of waiting, this is usually the point when a repair that hasn't been fixed starts to see real progress.
The independent surveyor's report sets out what is wrong and what needs resolving.
The repairs are pursued alongside your compensation claim, not instead of it.
Before we took the case on. And after.
Our client lived with this bathroom for a long time before they came to us. The repairs were completed, and a claim for compensation ran alongside them.
Photos used with our client's permission. Drag the handle to see the difference.
Check if you can claim
Before
After
Four steps, and we handle all of them.
From the first call through to settlement, we do the chasing.
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We call you
A short call of around fifteen minutes, at a time that suits you.
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We arrange a survey
You don't pay anything up front. The cost of the surveyor's report is recovered from the other side if your claim is successful.
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We write to your landlord
A formal letter with a deadline to respond. This is usually the point at which things begin to move.
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Repairs and compensation
Wherever possible, claims are settled without the need for court proceedings.
Reported it, and still living with it?
These are the problems we deal with every day. Many claims involve more than one, and each adds to the value of your claim.
Damp & mould
Black mould that returns as soon as you clean it. It can affect breathing and aggravate asthma.
Broken heating
A boiler that has been out of action for weeks, radiators that never warm up, and a home you cannot keep warm.
Leaks & flooding
Leaking roofs, pipes and gutters, and the damp, rot and ruined belongings they leave behind.
Faulty electrics
Exposed wiring, sockets that spark and lights that keep blowing. These should be dealt with urgently.
Pests & vermin
Mice, rats and insects entering through gaps and holes your landlord has not repaired.
Structural problems
Cracked walls, sagging ceilings, and floors or staircases that are no longer safe.
Windows & doors
Rotten frames, draughts, and doors that will not lock properly.
Plumbing & drainage
Blocked drains, broken toilets, and a kitchen or bathroom you cannot properly use.
What it costs you
There is nothing to pay up front, and nothing to pay at all if your claim is not successful. If it succeeds, our fee and the insurance premium are deducted from your compensation before it reaches you, so there is never anything to find from your own pocket.
Our fee
Capped at 25% of your compensation, plus VAT.
Insurance
After the Event (ATE) insurance costs £442.40, payable only if your claim succeeds.
If you lose
If your claim is not successful, you will not pay our fees. You are also protected against the other side's legal costs by an After the Event insurance policy. That protection is subject to the terms of the policy, and to you keeping to your agreement with us.
Every claim is different. There is no set amount, and we will not know what your claim is worth until we have fully reviewed your case. The figures below use an example of £3,000 compensation purely to show how the deductions work.
Example based on 25% fees Based on £3,000 compensation
- Your compensation
- £3,000.00
- Our fee (capped at 25%)
- −£750.00
- VAT on our fee
- −£150.00
- Insurance (ATE)
- −£442.40
- You get
- £1,657.60
£3,000 is not a guide to what you would get. It is a round number chosen to show the arithmetic. Your own figure could be higher or lower, and we will give you an honest view once we have spoken to you.
The repairs are pursued on top of this. The cost of the surveyor's report is recovered from the other side if your claim is successful.
Things you're probably wondering.
Can my landlord evict me for claiming?
No. Your landlord cannot lawfully evict you, or treat you unfairly, because you have asked for repairs or made a claim. Living in a home that is safe and in good repair is your right.
Council and housing association tenants have strong security of tenure. To end your tenancy, your landlord would have to go to court and establish a proper legal ground. Asking for repairs is not one. If you have any concerns about your tenancy, tell us when we speak and we will talk it through with you.
Can I claim if I still live there?
Yes. You do not have to move out, and you do not have to wait until the repairs are finished.
What if the repairs have been done now?
You can still claim for the period you lived with the disrepair. Please tell us the dates when we speak.
What if I'm behind on my rent?
Please tell us when we speak. Rent arrears affect how a claim has to be handled, and in some cases mean we are unable to take it on. It is much better to raise it early than for it to come to light later.
Does it cost me anything?
Nothing up front, and nothing at all if your claim is not successful.
If your claim succeeds, two deductions are made from your compensation:
Our fee — capped at 25% of your compensation, plus VAT.
Insurance — After the Event (ATE) cover of £442.40, payable only if your claim succeeds.
Both are deducted before the money reaches you, so there is nothing to find from your own pocket.
The cost of the surveyor's report is recovered from the other side if your claim is successful.
There is no set amount of compensation, and we will not know what your claim is worth until we have fully reviewed your case. To show how the deductions work, if the compensation figure happened to be £3,000: our fee would be £750 plus £150 VAT, so £900. Insurance would be £442.40. You would receive £1,657.60. That £3,000 is only an example, not a guide to what your claim is worth.
How long does it take?
There is no fixed timescale. It depends on the nature of the disrepair, how quickly your landlord responds, and whether court proceedings become necessary.
Your case manager will keep you updated at every stage, and will give you a realistic view of timings once your case has been reviewed.
What if I've already complained to the Ombudsman?
That is fine, and it often helps. It demonstrates that your landlord was told and had the opportunity to act. Please have any reference numbers or letters to hand when we speak.
What if English isn't my first language?
It helps to have someone with you when we call, such as a family member or a friend. That is how some of our clients manage it.
If your claim goes to court, we can arrange a qualified interpreter.
You don't have to use a solicitor
You can complain to your landlord yourself, and then to the Housing Ombudsman. It's free. The Ombudsman can order repairs and award some compensation, but not as much as a court can.
Still not fixed? Let us take a look.
A few details is all it takes. After a short call you will know where you stand and what happens next.