At Courmacs Legal, we understand that navigating the world of Personal Contract Purchase
(PCP) claims can be complex and sometimes overwhelming. Below, we outline the latest
timeline for PCP claims, including recent developments from the Financial Conduct Authority (FCA).Our commitment to transparency means that we want to keep you informed every step of the way.
Current Timeline for PCP Claims

1. Ongoing FCA Review (Since January 2024)
The FCA has been reviewing whether motor finance customers have been
overcharged due to discretionary commission arrangements (DCAs). This review
covers historical data from 2007 to 2021, aiming to uncover the implications of
these arrangements on credit costs. As a result, the FCA has paused the usual
8-week deadline for firms to respond to related complaints (FCA) (PCP Check).
2. Extension of Complaint Handling Timeline
The FCA has indicated that the normal complaint-handling process, which was
set to resume by September 2024, will be extended. The new proposed deadline
for firms to address DCA complaints is now December 4, 2025. This extension
allows for more comprehensive data collection and assessment of the impacts of
DCAs (FCA) (PCP Check).
3. Consumer Rights and Complaint Submission
Despite the ongoing review, consumers can still submit complaints. The FCA
plans to extend the deadline for escalating complaints to the Financial
Ombudsman Service to July 29, 2026, or 15 months from a firm’s final response.
This ensures that you have ample time to consider your options (FCA) (PCP Check).
4. Future Developments
The FCA is expected to publish findings from its review and any
recommendations regarding the handling of DCA complaints by May 2025.
These findings could influence regulatory changes and lead to potential redress
schemes for affected consumers (FCA) (PCP Check).
Why This Matters to You
Our goal at Courmacs Legal is to ensure that you feel confident and supported throughout your
claim process. We strive to keep you informed about significant developments and timelines that
may affect your case. Clarity and transparency are essential in our commitment to serving you
effectively and within the guidelines set forth by the Solicitors Regulation Authority (SRA).
We encourage you to follow our blog to stay updated. Soon, we will post a follow-up article titled
“Turning Feedback into Progress: How We’re Improving Your Experience,” which will highlight
our recent client reviews and the steps we’re taking to enhance our services.
For more information about the ongoing PCP claims timeline, please refer to the (FCA) (PCP Check) and recent news articles on this topic. If you’d like to speak to one of our experts, please don’t hesitate to get in touch.